Returns and Exchanges
Policy on Returns / Exchanges
F1/47, Barabhuja Complex, Khandagiri, Bhubaneswar,OD, IN, 751030
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items without defining the reason within 7 (seven) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within
7 (seven) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
During Return/pick-up, your product will be checked and processed for the following conditions:
|Correct Product||Name/ image/ brand/ serial number/ bar code should match and MRP tag should be undetached and clearly visible. |
|Complete Product ||All in-the-box accessories (like: remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product ||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals. |
|Undamaged Product ||The product including SIM trays/ charging port/ headphone port etc. should be undamaged and without any scratches, tears or holes. |
|Undamaged Packaging || Our Product's original packaging/ box should be undamaged. |