Returns and Exchanges

Policy on Returns / Exchanges

1.Pack all the items in the original packing. Items bought as sets must be returned in sets.
2.Fill in the return request form attached to the order.
3.Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4.Send the parcel to this address:
F1/47, Barabhuja Complex, Khandagiri, Bhubaneswar,OD, IN, 751030
5.After you have sent the parcel, please inform us of that by sending an email to info@odkart.com.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 7 (seven) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.


To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.


Rules on returning and exchanging Items with discovered defects:


Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within

7 (seven) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.


Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.


To return the Items, you must submit the copy of proof of purchase and fill in the return request form.



During Return/pick-up, your product will be checked and processed for the following conditions:

Category
Conditions
Correct Product Name/ image/ brand/ serial number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product
All in-the-box accessories (like: remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals.
Undamaged Product
The product including SIM trays/ charging port/ headphone port etc. should be undamaged and without any scratches, tears or holes.
Undamaged Packaging
Our Product's original packaging/ box should be undamaged.


Our return and refund policy is described above. According to IND law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 7 days of purchase.
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